Privacy Policy
Revised December 2024
Privacy Policy for Milestone Home Mortgage
Milestone Home Mortgage values your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, share, and protect your information, including details specific to SMS marketing communications.
Information We Collect
We collect personal information to provide you with mortgage-related services. This includes, but is not limited to:
- Personal identifiers such as your name, address, phone number, and email address.
- Financial information such as Social Security numbers, income, account balances, payment history, credit history, and credit scores.
- Information provided through website forms, applications, or other communications.
When you provide your phone number via our website or other channels, you consent to receive SMS messages from Milestone Home Mortgage regarding your mortgage application, updates, and promotional offers.
How We Use Your Information
We use the information we collect for purposes such as:
- Processing your mortgage application.
- Providing updates on your mortgage process.
- Sending promotional offers or information about products and services.
- Communicating with you via SMS when you have opted in.
SMS Communications
By providing your phone number, you consent to receive SMS messages from Milestone Home Mortgage. These messages may include:
- Updates on your mortgage application or account status.
- Marketing messages about our products and services.
Message Frequency: You may receive up to 20 messages per month.
Message and Data Rates: Standard message and data rates may apply.
Consent and Opt-In
When providing your phone number, you must actively consent to receive SMS communications by agreeing to our opt-in terms. This is done by selecting the appropriate checkbox on our website forms or other channels.
Opt-Out Procedures
You may opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. After opting out, you will no longer receive SMS communications unless you re-opt in.
Help and Support
If you require assistance, reply “HELP” to any message or contact us via:
Data Sharing Practices
We do not sell or share your phone number with third parties for marketing purposes. We may share your information with trusted service providers or business partners solely to facilitate the services you’ve requested.
Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your personal information, including phone numbers used for SMS communications, against unauthorized access, disclosure, or misuse.
Your Rights
You have the right to:
- Access and review your personal information.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent for SMS communications by opting out.
Updates to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this privacy policy or your information, please contact us at:
- Email: michael@mhmtg.com
- Phone: 303-800-4595
- Address: 2590 Welton St, Suite 200 Denver, CO 80205
WHO WE ARE:
Who is providing this notice?
Milestone Home Mortgage
WHAT WE DO:
How does Milestone Home Mortgage protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings. We also contractually require third parties doing business with us to comply with all privacy and security laws.
How does Milestone Home Mortgage collect my personal information?
We collect your personal information, for example, when you:
- Apply for a loan or give us your income information
- Provide employment information or give us your contact information
- Provide account information
We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only.
- Sharing for affiliates’ everyday business purposes — information about your creditworthiness
- Affiliates from using your information to market to you
- Sharing for non-affiliates to market to you
State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state law.
What happens when I limit sharing for an account I hold jointly with someone else?
Your choices will apply to everyone on your account.
DEFINITIONS:
Affiliates:
Companies related by common ownership or control. They can be financial and nonfinancial companies.
Non-affiliates:
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
Joint marketing:
A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
Do Not Call Policy:
This notice is the Milestone Home Mortgage Do Not Call Policy under the Telephone Consumer Protection Act. We do not solicit via telephone numbers listed on the state or federal Do Not Call lists, unless the law allows. Milestone Home Mortgage associates receive training on how to document and process telephone marketing choices. Consumers who ask not to receive telephone solicitations from Milestone Home Mortgage will be placed on the Milestone Home Mortgage Do Not Call list and will not be called in any future campaigns, including those of Milestone Home Mortgage affiliates. If you communicate with us by telephone, we may monitor or record the call.